Loyalty Tiers
Loyalty Tiers automatically reward long-term subscribers with a growing discount the longer they stay subscribed — no manual work needed once it’s set up.
How it works
Section titled “How it works”Every time a subscriber receives a delivery, their delivery count increases. When that count crosses into a new tier, their discount automatically updates starting from their next renewal order. This applies across Regular, Curated, and Bundle subscriptions.
Enabling the program
Section titled “Enabling the program”From your Subsy dashboard, go to Loyalty Tiers. Use the Loyalty Program is Active toggle to turn the whole program on or off. When off, no tier discounts are applied to any subscriber, regardless of their delivery count.
Configuring tiers
Section titled “Configuring tiers”Three tiers are provided by default — Bronze, Silver, and Gold — each with its own card:
- Min Deliveries / Max Deliveries — the delivery-count range for this tier. Leave Max Deliveries as
unlimited(∞) on your top tier so it covers everyone above that threshold. - Discount % — the discount subscribers in this tier get on every renewal.
- Active toggle — turn an individual tier on or off without affecting the others.
- Click Save on each tier card individually to apply your changes to that tier.
Example: with the defaults shown, a subscriber with 0–4 deliveries is Bronze (3% off), 5–7 deliveries is Silver (5% off), and 9+ deliveries is Gold (8% off, unlimited ceiling).
Where tiers apply
Section titled “Where tiers apply”- Discounts stack with any other active discount (frequency discount, quantity-tier discount, or an active churn-prevention discount) — they compound rather than simply adding together.
- The subscriber’s current tier and discount are visible on the subscription’s detail view, and shown to the customer in their customer portal with a progress bar toward the next tier.